Cancellation Policy

Your 14-day cooling-off right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your BeSwitchReady subscription within 14 days of signing up, without giving any reason, and receive a full refund.

This 14-day period begins on the day you complete your subscription checkout. If you add the optional third Direct Debit (Plan C) later, the 14 days for Plan C begin on the day you set it up.

Please note: if you have already requested that we begin setting up your Direct Debit mandates within this 14-day period, you may lose part or all of your right to a refund for the service already delivered.

Cancelling after 14 days

You can cancel your subscription at any time after the cooling-off period. There is no minimum contract term and no early cancellation fee. You can cancel Plan C on its own without cancelling Plan A or Plan B.

When you cancel:

• Your subscription through Stripe will end at the close of your current billing period, and you will not be charged again
• Your Stripe Direct Debit mandates (two, or three if you added Plan C) will be cancelled
• You will receive an email confirmation within 1 working day
• We do not offer refunds for any partial month remaining after cancellation

How to cancel

You can cancel by any of the following methods:

1. Email usSend a cancellation request to hello@beswitchready.co.uk. We will process it within 1 working day and confirm by reply.
2. Cancel via your bank appGo to your Direct Debits list in your bank app and cancel each BeSwitchReady Direct Debit (they show as an 8-digit reference followed by BE SWITCH). Please also email us so we can cancel your Stripe subscription.
3. Cancel via Stripe customer portalYou can manage your subscription through the Stripe customer portal. A link is included in your subscription confirmation email.

Refund policy

Refunds are available in the following circumstances:

• You cancel within 14 days of first subscribing and have not yet approved your Direct Debit mandates: full refund
• You cancel within 14 days and have approved mandates: partial refund at our discretion
• A technical error resulted in a duplicate charge: full refund of the duplicate amount
• We cancel your account for any reason: pro-rata refund for the unused portion of your current billing period

Refunds are not available for partial months where you have chosen to cancel mid-cycle, or where the cancellation is due to change of mind after the 14-day cooling-off period.

Approved refunds are processed within 5–10 working days and returned to the original payment method.

What happens to your data

When you cancel, we retain your data for 6 years as required by HMRC for financial record-keeping. After this period, your data is permanently deleted. Full details are in our Privacy Policy.

Reactivating your account

If you cancel and later want to rejoin, you can resubscribe at any time at beswitchready.co.uk. You will need to go through the Direct Debit setup process again from the beginning.

Contact us

For any questions about cancellation, refunds, or your subscription, please contact us at hello@beswitchready.co.uk. We aim to respond within 1 working day.

You also have the right to raise a complaint with the Citizens Advice consumer helpline on 0808 223 1133 or via citizensadvice.org.uk.